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Technical Support

 
We ship worldwide !!

Are you outside the USA?  No problem! We ship internationally and can consolidate with anything else you may need to have it shipped to your country.

Our default carrier for international shipping is the United States Postal Service (USPS) Express Mail. This method is reliable and relatively fast at a very reasonable rate, which will be displayed during the check out. We can also use FedEx if you prefer or if you are ordering a part that exceeds the maximum size or weight allowed by the USPS. If that happen to be the case we will contact you as soon as we receive the order to let you know what the options are.

Transit times from Vela Sailing Supply to your country may vary based on availability of the parts and standard delivery times of the carrier used. As a reference you can think a two weeks lead time from the day you place the order until the package is in your hands; assuming customs are not a problem in your country. If you need the order to be delivered faster than this time, the best option is to use FedEx as a carrier and that will save 4 to 5 business days. Please keep in mind that FedEx rates are usually 40% to 45% more expensive than USPS rates.

Note about customs:

All the shipping charges and /or estimates provided by Vela Sailing Supply, either through our website or generated by any of our staff members does not include any duty or tax charged by the local authorities in your country. In the case of the European Community, the VAT is not included as it is an amount collected by the country of destination. We suggest you contact your local authorities to obtain more information about import duties and taxes.

Countries where we ship to:

Albania Ecuador Macedonia Serbia
American Samoa El Salvador Madagascar Seychelles
Andorra England Maldives Singapore
Anguilla Estonia Malaysia Slovakia
Antigua Faroe Islands Malta Slovenia
Argentina Fiji Marshall Islands Solomon Islands
Aruba Finland Martinique South Korea
Australia France Mexico South Africa
Austria French Guiana Micronesia Spain
Bahamas French Polynesia Moldova St Christopher
Bahrain Germany Monaco St Kitts
Barbados Gibraltar Montenegro St Lucia
Barbuda Great Britain Montserrat St Pierre & Miquelon
Belarus Greece Nauru St Vincent Grenadines
Belgium Greenland Netherlands Suriname
Belize Grenada Netherlands Antilles Sweden
Bermuda Guadeloupe Nevis Switzerland
Bolivia Guam New Caledonia Syria
Bonaire Guatemala New Zealand Taiwan
Bora Bora Guinea Nicaragua Thailand
Bosnia Guyana Norway Tonga
Brazil Honduras Oman Trinidad & Tobago
Bulgaria Hong Kong Palau Turkey
Cambodia Hungary Panama Turks and Caicos
Canada Iceland Papua New Guinea Ukraine
Canary Islands India Paraguay United Arab Emirates
Cayman Islands Ireland Peru United Kingdom
Chile Israel Philippines United States
China Italy Poland Uruguay
Colombia Jamaica Portugal Vanuatu
Costa Rica Japan Puerto Rico Venezuela
Croatia Jordan Qatar Vietnam
Curacao Kuwait Reunion Island Virgin Islands (British)
Cyprus Latvia Romania Virgin Islands (US)
Czech Republic Lebanon Russia Wallis & Futuna
Denmark Lichtenstein El Salvador Western Samoa
Dominica Lithuania San Marino  
Dominican Republic Luxembourg Saudi Arabia  
       

Estimated arrival not be the above mentioned to the following:

• Deliveries to Alaska, Hawaii, PO boxes and rural areas.
• Deliveries made to U.S. overseas territories, APO, FPO and international address.
• Items that must be sent by ground-shipping: hazardous, flammable and oversize items. This include all sprays and chemicals substances.
• Items that are out of stock at the time of ordering.

Please note that estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may affect delivery time. For all additional shipping-related questions, please contact us directly by the customer service form, email, chat or phone.