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Technical Support

 
Returns and Exchanges


Yes, we understand some parts are not what you were expecting or they were too big or small for your deck. Not a problem!   You have 30 days (14 on electronics) from the day you receive your order to request a RMA (Return Merchandise Authorization) and we will be glad to exchange it or refund your credit card or Paypal account.

Please read all the information below and in order to make it easier and faster for everyone, please fill out the following form and wait for our email response. We will contact you in the next business day:

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Return and Exchange period:
Exchange or return your item anytime from the original purchase date within the timeframe below:
• 14 days for electronics (GPS, Chartplotter, Tacktick, Velocitek, etc.).
• 30 days for all other products.

Special situations:
For all our customers with boats based on severe weather areas, such as New England, great Lakes and northern Europe, we understand that you may shop during winter and won't be able to test your hardware on your sailboat until the spring; well, no worries, just drop a note when you are placing your order and we will keep track of it. In case you need to return an item after the abovementioned periods, we will honor the return as a store credit to be used on future purchases through Vela Sailing Supply.

Non-Returnable Items:
Some items cannot be returned, including:
• Labor, delivery and/or installation services
• Gift certificates.
• Custom made halyards, sheets or control lines.
• Custom made lifelines.
• Custom made shrouds and / or stays.
• Damaged or abused items.
• Items that are missing accessories, such as remote controls, cords and cables.
• Etched or otherwise personalized items.
• Used / worn sailing gear of any type.
• Custom made sails.

Documents needed for return or exchanges:
We will email you a RMA (Return Merchandise Authorization) after your request for return (email, phone or Live Help Chat). Please include the RMA on the package returned/ exchange together; this will help us identify your package promptly and therefore solve your situation as early as possible. We will refuse delivery of any package not clearly marked with an RMA number, and it will be sent back to you. We will not accept the return of any used, scratched, dented, soiled or damaged items or items that are not in their original packaging with all component parts, literature and warranty cards included.
Also please note that unless we shipped you the wrong item, outbound shipping charges are non-refundable, and you are responsible for return shipping.

Restocking Fee:
The restocking fee may apply to products accepted in the eventuality of a late return or exchange prior approval, or show less than perfect resalable conditions or custom made. The restocking fee is 15%.

Refund Method:
Your refund will generally be in the same form as the original payment. Please, we authorize and execute the refunds within 48 to 72 hours from the time the package is received at our facility or the warehouse we have indicated you prior shipment.