Yes, we understand some parts are not what you were expecting, or they were too big or small for your deck. Not a problem! We want to make sure that you find your experience with Vela Sailing Supply as user friendly as possible, so relax because you have 30 days from the day you receive your order to request return.
How to Initiate a Return
We offer customers the option to add Free Returns at checkout for a small upfront fee, which covers return shipping so there are no additional label fees when returning an item. If you need to return an item, simply visit our Returns Portal here to get started.
Submit your return request through the portal, print your return label, and ship your item back to us. * If you purchased Checkout+ Free Returns, at the end of the Returns Portal, you will be provided a prepaid returns shipping label. If you did not purchase Checkout+ at checkout, please initiate your return through our self-serve Returns Portal here. At the end of the portal a return label will be sourced for you, which you will be responsible for purchasing.
Please note: Checkout+ cannot be cancelled or refunded after purchase and will not be included in store credit or refund amounts.
Merchandise Conditions
All the returns will be inspected as soon as it arrives to our warehouse. The items that qualify for return/exchange are the ones that meet the following conditions:
- New (Unused)
- Original packaging
- The products must contain all the labels and instructions from factory
Return and Exchange Period
You may return your items for store credit, exchanges, or refunds. Please note, if you opt into an exchange, you will be responsible for the outbound shipping costs.
Exchange or return your item anytime from the day you receive the product within the timeframe below:
30 days for all products. You have 5 days after initiating your return through the portal to return the items.
Special Situations
- For all our customers with boats based on severe weather areas, such as New England, Great Lakes and Northern Europe, we understand that you may shop during winter and won't be able to test your hardware on your sailboat until the spring; well, no worries, just drop a note when you are placing your order and we will keep track of it. In case you need to return an item after the abovementioned periods, we will honor the return as a store credit to be used on future purchases through Vela Sailing Supply.
- Sailboats, valises, masts, booms and all the items that must be shipped by freight, have a restocking fee that evaluated individually. The cost of the return shipping must be assumed by the customer.
Non-Returnable Items
- Labor, delivery and/or installation services
- Clearance items
- Gift certificates
- Custom made halyards, sheets or control lines
- Custom made lifelines
- Cables
- Custom made shrouds and/or stays
- Replacement PVC Luff Extrusions
- Damaged, abused or used items
- Items that are missing accessories, such as remote controls, ropes and cables
- Ropes and lines.
- Etched or otherwise personalized items
- Used / worn sailing gear of any type
- Custom made sails
- Sails with added numbers
After 30 Days
If you want to return a product and the 30-day time window has already passed, the case will be evaluated and if the return is accepted, a store credit will be made. Restocking fees may apply (18% for hardware and 20% for gear). The parameters to accept these returns are the same as mentioned above: The merchandise must be new, unused, with all manufacturer's labels, instruction manuals and in its original packaging.
Refund Method
Your refund will generally be in the same form as the original payment. Please, we authorize and execute the refunds every 15th and 30th of each month.
Contact Options
Address:1830 East Interstate 30 Highway Suite 300, Rockwall, Texas 75087
Customer Service & Orders: 877-240-8352
Support & Inquiries: 001-214-960-4434
WhatsApp, Pictures & SMS: 001-817-729-4015
General Inquiries: info@velasailingsupply.com