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We Ship Worldwide | Free US Shipping on $99+ Orders
FAQs Shipping & Delivery Returns & Exchanges
FAQs Shipping & Delivery Returns & Exchanges
Technical Advice

We’re here for you — on and off the water.

Got a question about gear, shipping, or what fits your boat best? Drop us a line. Our crew is ready to help you find the right solution.

Get in Touch

Whether you have questions about gear, orders, or need expert sailing advice — we’re ready to help.

Fill out the form and our crew will get back to you as soon as possible. Prefer to talk directly? You can also
call, WhatsApp or email us .

Stay in Touch Your Way

Call, message, or email us — whatever works best for you. Our crew is available Monday to Friday, 8:30 a.m. to 6:00 p.m. (US Central Time).

Frequently Asked Questions

Order Status
Has my order shipped?

Click the "My Account" link at the bottom of our site to sign in and check your orders status.

How do I change quantities or cancel an item in my order?

Click the "My Account" link at the bottom of our site to sign in and view the orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

Click the "My Account" link at the top right-hand side of our site to track your order.

My order never arrived.

Click the "My Account / Order Status" link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of Delivered, please contact customer service for assistance.

An item is missing from my shipment.

Click the "My Account / Order Status" link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of Delivered, please contact customer service for assistance.

My product is missing parts.

Click the "My Account / Order Status" link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of Delivered, please contact customer service for assistance.

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

My Account
How do I create an account?

1) Click the "My Account / Order Status" link at the top of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the "My Account / Order Status" link at the top navigation bar of our site to edit your account information.

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to Checkout to see available methods and prices.

I forgot my password.

You can use this link to reset your password or click the "My Account / Order Status" link at the top of our site. Under the login box you’ll see "Forgot your password? Click here".

How do I return my product?

Please click here for more information on returning an item.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What is your return policy?

Please see our Returns & Exchanges page for complete details.

When will my order ship?

Please see each individual item page for availability. After placing your order, you may click the My Account / Order Status link to track status. You will receive a shipment confirmation and tracking information within 24–48 hours of shipment.

International Shipping
Do you ship to my country?

Please create an account by clicking the My Account / Order Status link at the top of our site. During signup we’ll ask for your shipping address details including country. If your country is not in the dropdown, unfortunately we cannot ship to your country at this time. Click here for more worldwide shipping information.

What are my payment choices?

During checkout you may choose any of our current payment options. We will not ship your order until we receive payment.

When will my order ship and what are my shipping charges?

Shipping is automatically calculated at checkout. Add items to your cart and proceed to see method choices and prices.

What is the return policy?

Please see our Terms & Conditions for complete details.

Price and Billing
Do I have to pay sales tax?

We collect sales tax in jurisdictions where required by law. Tax is calculated at checkout based on your shipping address.

I have a question on my charges.

Click the My Account / Order Status link at the top of our site to review your orders. If you have further questions, please contact customer service.

I need a copy of my receipt/invoice.

Click the My Account / Order Status link at the top of our site to print invoices.

When will my credit appear on my account?

Credits usually take 7–10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Buyer’s Guide
How do I buy/redeem a gift certificate?

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem it, click here.

How do I find my product?

To find the product(s) you're looking for, you may:

  1. Use the navigation menus on the top, left & bottom of our website.
  2. Type a keyword into the SEARCH box.

If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website.

QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. Links show a “hand” cursor; non-links show an “arrow”.

How do I use a coupon?

After adding items to your cart, click the My Cart link at the top of this site. At the left side of the shopping cart you'll see a box to enter your coupon code.

Guarantees
Low Price Guarantee

It is our commitment to provide you with the best value, at the best price. Read more of our Price Matching Policy.

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details.

Security

This website is protected with SSL (secure socket layer) encryption.

Visit Our Store

1830 East Interstate 30 Hwy, Suite 300, Rockwall, TX 75087

We offer convenient local pickup for online orders — just select the option at checkout and we'll have it ready for you.

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